Husband and I came for our anniversary and were only planning on staying 3 nights at JW Marriott with a Club 91 reservation, but our experience was so incredible, we booked an extra 2. nights, thanks to the help of Andrea, the managing staff of Club 91. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. I reported the incident to the bar staff at the adult pool area. My bartender Marco made me a different cocktail everyday. Not heavy drinkers, a glass of wine per day, we would go to Walmart and get a bottle or two if not included in stay. As Marriott Rewards member, we have stayed at many Marriott properties and we enjoying returning to Cancun year after year. And the introduction from Carolina of Aquachile blew our minds and taste buds. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. Off peak redemptions are 40,000 points and peak nights are 60,000 points… Dive into Yucatan’s cultural heritage on this full-day tour from Cancún or the Riviera Maya, calling at Chichén Itzá (admission not included), the Ik Kil cenote, and Valladolid. Most of the JW Marriott Cancun Resort & Spa reviews you’ll find online aren’t going to paint an accurate picture if they’re more than a few months old. JW Marriott, part of Marriott International, Inc., today announced the completion of JW Marriott Cancun Resort & Spa’s highly anticipated renovation, which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa, responded to this review Responded 11 July 2019 Dear Kenny C Thank you for taking the time to post a review about your recent stay at the Marriott Cancun Resort. Located on the 14th and 12th floors of the JW Marriott Cancun Resort & Spa, Club 91 guests experience exclusive privileges and a lavish array of world-class amenities. Priceline™ Guest Score [8.9 Excellent] 【 JW Marriott Cancun Resort & Spa Reviews 】 Read reviews by verified guests of JW Marriott Cancun Resort & Spa in Quintana Roo. Although lacking the cachet of the Ritz (as well as its antiques), the JW Marriott offers luxury, but at rates typically 20 to 30 percent less than those of the Ritz-Carlton Cancun. I was promised 40,000-50,000 Marriott points for my inconvenience and suffering, which I have not received some 4 weeks later. Read the JW Marriott Cancun Resort & Spa, Mexico hotel review on Telegraph Travel. more, Recommended experiences in and around Cancun. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The therapist was very professional and the overall experience relaxing. But let me tell you, Josephat makes a fantastic cocktail - WOW!! Review of JW Marriott Cancun Resort & Spa Reviewed January 9, 2020 via mobile We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. JW looks like to be one of the best option in Cancun, good location, great facility, great service and great beach. We used the gym and spa as well - as a Club91 guest, we had spa privileges (you could use the steam room, sauna, hot/cold pools, and just relax there). DanielA12264, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review. The JW Marriott Cancun Resort & Spa is located in the heart of Cancun with all the other resorts in town. Thank you to Marco Calderon and Yosaphat for taking great care of us! JW Lobby Bar highlights a contemporary ambiance with unique décor and spectacular ocean views. He was amazing. The floors in the hotel lobby & pool restrooms are marble; BEWARE: I used the ladies room at the adult pool and slipped on the marble floor(I was dry, floor was wet from previous occupant). Please see our partners for more details. There were many palapas available, even on busy days (the ocean was rough/red flag during our stay, driving most people to the pool) you could get an umbrella. Inspired by the great pyramid of Kukulcán, the executive club lounge labelled Club 91 is an exclusive haven of luxury. Some more cozy options in the bar area. We booked the Club91 level which was fantastic - it is the top two floors of the hotel, so great views from our patio. Thank you so much again. While the convenience of the Club was great, the ambiance is awful. As a Bonvoy gold member, we have been granted a late check out which was appreciated. Excellent and friendly service combined with five food events daily and an open bar from 6 to 10 make this a stand out value. I'd recommend more communication prior to the stay - I sent an email (because we needed to install a car seat in the Club91 van) and it took a week to respond which is sub-par for a hotel of this caliber. At JW Marriott Cancun Resort & Spa, spoil yourself to a luxury getaway. We do not need It was very sterile. At the JW’s Spa, families can relax in a three-level, 35,000-square-foot facility furnished with 17 treatment rooms, a sauna, steamroom and lots of Mayan herbal inspired treatments. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. Some were great, some were lackluster, as to be expected. Rooms had been recently renovated and were beautiful. Plenty of water and soda. And don’t get me going on that coffee machine. The fruit selection was poor quality. We were able to get some drinks in the lounge before getting into our room with a beautiful sea view. We enjoyed the ocean view. The chefs took our kosher diet into account and created masterpiece dishes, we were pampered! She loved all of the "bays" and places to swim around, it was huge. The renovation has refreshed it and made it worth staying again. Jorge at the pool helped us get set up a few times and we also had great service poolside from Sergio, Julio, Javier and Marco (restaurant manager). I was thanked for my Marriott status and was given the choice of several amenities, including snacks delivered or continental breakfast in one of the restaurants. JW Marriott Cancun Resort & Spa: Club 91 - Read 437 reviews, view 828 traveller photos, and find great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. First, Marco was the best! OMG, I’m still dreaming of it. Marriott Cancun Resort: Went back -- enjoyed it just as much - See 4,936 traveller reviews, 4,543 candid photos, and great deals for Marriott Cancun Resort at Tripadvisor. Guest Reviews. Sorry, there are no tours or activities available to book online for the date(s) you selected. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Thanks for the info. JW Marriott Cancun Resort & Spa: Excellent - See 389 traveller reviews, 741 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Service . The views from the ocean-front rooms is spectacular. We are a unique bar, the only one that offers 150 unique, specially-crafted margaritas, curated by a team of innovative mixologists and tequila connoisseurs. Please choose a different date. Highlights . We also had a decent size lanai with a view of the beach. Overall, Crosby Street Hotel ranks significantly better than The Mark. Old watermelon, grapes, and apples. Dear 226cyndif,Thank you for sharing your valuable feedback regarding your recent stay at our resort. THANK YOU!! I was excited to give him a different fruit to feature in my daily cocktails. Some were great, some were lackluster, as to be expected. Taxes and fees that are shown are estimates only. We loved this experience and we will definitely be back! Amazing coffee, food and snack presentations all day, plus Francisco and Marco at the bar- wowww, the best drinks we've ever had! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will only be staying 2 nights at the JW (using 2 CC free night certs plus "hopefully" a couple of SNAs). We chose the a la carte option as we knew that we wanted to try a lot of the local cuisine. However, the Hyatt Ziva isn’t officially aligned with a World of Hyatt category, as there’s a separate award chartfor stays at the chain’s all-inclusive resorts. Ratings: Staff [9.2] - Cleanliness [9.3] - Location [9] DEFINITELY NOT the same experience you would receive at a JW in the States.....very disappointing-AND my toe still hurts & black/blue. Club 91, Cancun: See 34 reviews, articles, and 25 photos of Club 91, ranked No.23 on Tripadvisor among 81 attractions in Cancun. We only used the family pool, since we had a kiddo with us. I've seen complaints in some reviews from guests who expected to get complimentary lounge access, but the hotel is very clear that you must book the Club floor to have access (i.e. The pool complex is the real standout at the JW Marriott Cancun Resort & Spa. , on-site dining, Mayan-inspired Spa treatments and unmatched beach views the bar staff at hotel! 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